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Report Lost or Stolen Debit Card

Lost or Stolen Debit Cards

During business hours call First National Bank:

936-327-1234 or 800-324-9279    

Mon – Fri, 7:30AM - 5:30PM CST, Sat 8:00AM - 12:00Noon CST

After business hours call: 

800-528-2273   

 

Lost or Stolen ATM Cards

During business hours call First National Bank:

936-327-1234 or 800-324-9279    

Mon – Fri, 7:30AM - 5:30PM CST, Sat 8:00AM - 12:00Noon CST

 


ATM/Debit Card Safety

Using your debit card is a simple, hassle-free way to get cash, make purchases and more. Using your ATM card is a simple way to get the cash you need when you need it.  To enjoy the many conveniences these cards offer, you should make protecting your ATM or debit card a priority. Here are some important safety tips:

  • Treat your card like cash – store it in a safe place.
  • Report a lost or stolen card at once.
  • Keep your personal identification number (PIN) to yourself. No one needs to know your PIN, not even your financial institution.
  • If you have forgotten your PIN or would like to select a new one, please visit a First National Bank location.
  • Shop carefully online with your debit card – only use secure sites and network connections. Look for “secure transaction” symbols like a lock symbol in the lower right hand corner of your web browser, or https://... In the address bar of the website. The “s” indicates “secured” and means the web page uses encryption.
  • Always log off from any website after a purchase is made with your debit card.
  • Review your account transactions on a regular basis through online banking or review your account statements as soon as you receive them to verify transactions. Call us immediately if you notice any discrepancies.
  • Never disclose personal information in response to an unsolicited request.
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