Please review the following User Agreement and Disclosures. At the bottom of the agreement please select the “I Agree” button to continue with the First Time Log On process, or the “I Decline” button to return to the First National Bank home page.
User Agreements and Disclosures
Throughout this agreement, “you” and “your” refer to an existing FNB Online Banking customer. “We”, “our”, “us”, and “Bank” refers to FNB Online Banking.
This agreement is in addition to other agreements between you and us, including the applicable deposit account disclosure agreement(s) and terms and conditions, and our rules and regulations, as well as your loan agreements with us. If there is a conflict between the terms and conditions of this Agreement and terms and conditions of any other agreements between you and us, this Agreement will control.
Your periodic statement for your respective accounts will reflect all payments, transfers and/or fees associated with this service.
Hours of Operation and Daily Processing Deadlines
FNB Online Banking is available 24 hours a day, seven days a week, except during special maintenance periods. For purposes of transactions, business days are Monday through Friday, except banking holidays. First National Bank of Livingston has established its business day to end at 5:00pm Monday through Friday. Transfers must be scheduled before the cut-off time of 5:00pm on any business day in order for the transaction to be completed on that business day. Transfers can be completed only on business days. Transactions initiated after 5:00pm on a business day or on a Saturday, Sunday or a banking holiday will be posted on the next business day.
“Log Off” Security
Our FNB Online Banking service has a “time out” feature for additional protection. When you log into FNB Online Banking and there is no activity on your computer for twenty (20) minutes, you will be automatically logged off the system.
With FNB Online Banking (Internet Banking), there are no monthly fees or transaction fees for accessing your accounts and using features of the Service with the exception of the placement of stop payments. There is a $17.50 stop payment fee. However, fees disclosed separately to you in connection with your accounts, such as charges for dropping below minimum balance requirements, etc. still apply.
You are solely responsible for the equipment you use to access these services. We are not responsible for errors or delays or your inability to access this service caused by your equipment. We are not responsible for the cost of upgrading equipment to stay current with this service nor are we responsible, under any circumstances, for any damages to your equipment or the data resident thereon.
It is our general policy to treat your account information as confidential. However, we will disclose information to third parties about your account or transfers you make in the following situations:
- Where it is necessary for completing transactions, or
- In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
- In order to comply with government agency or court orders, or
- If you give us written permission.
Log On Process
First National Bank utilizes a multi-layered security method to authenticate users prior to gaining access to Online Banking. Access IDs, passwords, and security challenge questions are all a part of the log on process. To access FNB Online Banking through the Internet, you must log in for the first time using your Telebanking PIN, or your bank assigned Access ID and Password. If you are using the bank assigned Access ID and Password you will be prompted to change your password after logging in for the first time. This is for your own protection. In addition, we recommend you change your Password regularly to protect the security and privacy of your financial information. We recommend you change your Password immediately if it is compromised.
Access IDs and Passwords should be unique to each user accessing the service. Each signer is responsible for the confidentiality of his or her individual Access ID and Password. Access IDs and Passwords must never be compromised or shared with any other person. Anyone to whom you give your Access ID and Password will have full access to your accounts even if you attempt to limit that person’s authority. First National Bank reserves the right to restrict on-line access should we be made aware that your Access ID and Password have become compromised.
Your Access ID must be unique, and be between 6 and 17 characters in length. These characters can be all letters, all numbers, or a combination of both. Access IDs may be in all upper case, lower case, or a combination of both. For example, “CAT453”, “cat453”, or “Cat453”. Your Access ID is case sensitive, therefore must always be entered exactly as it was established during the First Time Log In process.
Your Password must be between 9 and 17 characters in length, and it must contain at least 1 number, 1 uppercase letter, 1 lowercase letter, and 1 special character. Your password is case sensitive, which means that uppercase and lowercase letters must be typed exactly as they appear. The password should not include keywords, predictable terms, and number series (For example, National, Default, or 12345).
The following are important steps you should consider to make your computer or mobile device more secure. While no individual step will eliminate all risk, when used together, these practices will strengthen your computer's security and help minimize threats.
- Set a strong password
- Install and use antivirus software. Installing an antivirus software program and keeping it up-to-date is a critical step in protecting your computer.
- Enable and configure your firewall. A firewall controls the flow of information between your computer and the internet.
- Apply software updates and enable automatic updates. While there are no guarantees, keeping your software updated helps prevent infections.
The first time you logon to FNB Online Banking, you will be required to provide information necessary to establish the additional security requirements for multi-layered authentication. You will also be asked to select a series of challenge questions with your own responses. These can be used in the future to authenticate your sign on if you are accessing the system through a different device.
Multi-layered authentication is necessary to further enhance your security when using FNB Online Banking, and to comply with current regulatory guidelines.
Enhanced Online Security is our Login authentication system for Online Banking. It utilizes multiple layers of security to ensure that your accounts and information remain secure. Enhanced Online Security protects you from fraud and identity theft by preventing unauthorized access to your accounts.
The system uses multiple layers of security ensuring unauthorized users cannot gain access to your accounts. We do this by verifying three important criteria:
- Your Log In Credentials - Access ID and Password must match with our system records or access is refused.
- Your Device - We check the device you are using - whether it's your computer, mobile phone or tablet. If we don't recognize the device, we may ask you to answer a Security Challenge question to ensure your identity.
- Your Location - If access is being requested from an unusual geographic location, we may ask you to answer one of your Challenge questions before giving you access.
When you are logging in, our Extended Validation Certificate will display as a "green bar" in your browser address bar. You can always enter your credentials with the assurance that if your browser address bar is green, your connection is safe. It is a known and trusted way to verify the authenticity of a website.
Transfers can be completed as follows: Checking to Checking, Checking to Savings, Savings to Checking, Savings to Savings, Checking to Loans, Savings to Loans.
Your ability to make transfers from your savings accounts and money market deposit accounts is restricted by Federal Regulations. For each of your savings accounts and money market accounts you are prohibited from making more than six preauthorized transfers per month; no more than three of which may be written to third parties, such as checks or ACH transfers.
Preauthorized withdrawals include transfers made through Internet Banking. The following transfers do not count towards your limit: transfers made by mail, messenger, ATM, or in person or withdrawals authorized by you by telephone or online, if the funds are mailed to you by check.
Stop Payment Requests
The Bank must receive all stop payment requests in such time and manner as to afford the bank a reasonable opportunity to act on it. If the Bank, prior to accepting the stop payment order has received the item, the Bank would not be held liable. The stop payment order will be invalid and the Bank will refund the fee. A stop payment order will automatically expire six (6) months after receipt unless the customer renews it by completing a new stop payment order. Only an authorized signer on the account can cancel a stop payment order prior to the automatic expiration date.
A stop payment order is required to be in writing and signed by the customer in order to be effective. According to the Uniform Electronic Transfer Act (2001), a typed name or PIN is intended to meet the signature requirements of TxB&CC Sec. 4.403(b) in regard to placing a stop payment order. Your logon to FNB Online Banking satisfies the signature requirement.
For Stop Payments on ACH transactions, disputes for debit card transactions, unauthorized remotely created checks or unauthorized ACH debits, please visit one of our branch locations.
There is a $17.50 fee for each Online Banking stop payment request. The fee will be charged automatically to the customer’s account the same day the stop payment is placed on the system.
By completing and returning the First National Bank Statements Online Agreement, you are electing to receive your monthly or quarterly account statement(s) electronically via First National Bank’s Online Banking System instead of by mail. Statements are processed and published on the Online Banking System on your regular statement processing day. We will send you an e-mail the morning after your statement is processed notifying you that your statement is available for viewing. You will be required to use your Access ID and Password to gain access to the secure Online Banking System before you can view, print, save or archive your account information.
Please notify us in person, by telephone, or in writing at the address and telephone number provided below if you:
- Require a paper copy of your account statement.
- Have changed your e-mail address.
- Elect to stop the Statements Online service and request that we mail your account statement(s).
First National Bank of Livingston
Attn: Central Operations
P. O. Box 671
Livingston, TX 77351-0671
1-800-324-9279 (Toll Free)
Notice of Your Rights and Responsibilities
Security of your transactions is important to us. Use of FNB Online Banking services therefore requires a Access ID and password. If you lose or forget your Access ID, please call Customer Service at 936-327-1234, 7:30am to 5:30pm CST Monday through Friday.
We may accept, as authentic, any instructions given to us through the use of your Access ID or password. You agree to keep your Access ID and password secret and to notify us immediately if your Access ID or password is lost or stolen or if you believe someone else has discovered your Access ID or password. You agree that if you give your password to someone else, you are authorizing them to act on your behalf, and we may accept any instructions they give us to make transfers or otherwise use FNB Online Banking services. Do not discuss, compare, or share information about your account number(s) with anyone unless you are willing to give him or her full use of your money. If you furnish your password and grant actual authority to make transfers to another person (a family member or co-worker, for example) who then exceeds that authority, you are liable for the transfers unless we have been notified that transfers by that person are no longer authorized. FNB Online Banking enables you to change your password; we require that you do so regularly. We may be liable for certain security breaches to the extent required by applicable law and regulation. First National Bank reserves the right to restrict on-line access should we be made aware that your Access ID and Password have become compromised.
We do not assume any other liability or otherwise guarantee the security of information in transit to or from our facilities. Please note that we reserve the right to but are not obligated to 1) monitor and/or record all communications and activity related to FNB Online Banking services; and 2) require verification of all requested transfers in the manner we deem appropriate before making the transfer (which may include written verification by you). You agree that our records will be final and conclusive as to all questions concerning whether or not your Access ID or password was used in connection with a particular transaction. If any unauthorized use of your Access ID or password occurs, you agree to 1) cooperate with us and appropriate law enforcement authorities in identifying and prosecuting the perpetrator; and 2) provide reasonable assistance requested by us in recovering any unauthorized transfer of funds. We cannot accept notification of lost or stolen access IDs, passwords, or unauthorized transfers via email.
Tell us AT ONCE if you believe your Access ID or password has been lost or stolen. Telephoning us is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days, you can lose no more than $50. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Access ID or password, and we can prove that we could have stopped someone from using your Access ID or password without your permission if you had told us, you could lose as much as $500.
Also, if your periodic statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.
If you believe your Access ID or password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed below.
Errors and Questions
In case of questions or errors about account transfers made through FNB Online Banking involving a First National Bank of Livingston account, you should do one of the following as soon as you can:
- Telephone us during normal customer service hours at 936-327-1234, 7:30am to 5:30pm CST Monday through Friday.
- Write us at:
First National Bank of Livingston
Attn: Central Operations
P.O. Box 671
Livingston, TX 77351-0671
We must hear from you no later than sixty (60) days after we have sent you the FIRST statement on which the problem or error appeared. Please include the following information about the problem:
- Tell us your name and account number.
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you have the use of the money during the time it takes us to complete our investigation.
If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide there was no error, we will send you a written explanation. You may ask for copies of the documents that we use in our investigation.
- Mandatory Alerts provide you with important account notifications, such as information about changes to your Online Banking password, PIN, or login information. You do not have the option to suppress these Mandatory Alerts.
- Account Alerts provide you with notification of important account activities or when certain changes are made to your Service accounts, such as scheduled payments made, scheduled payments cancelled and mobile deposits. These Alerts are automatically activated for you. Although you may suppress these Account Alerts, we strongly recommend that you do not do so because they provide important information related to your Service accounts.
- Additional Alerts must be activated by you to be enabled. These Additional Alerts can be accessed from the Manage Alerts menu within First National Bank of Livingston Online Banking and Manage Alerts menu within First National Bank of Livingston Mobile Banking.
Liability of Bank
If we do not complete a transfer to or from your First National Bank account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions for which we will not be liable:
- If, through no fault of ours, your account does not contain enough available funds to complete the transfer,
- If your account is legally subject to some legal process, right of set-off, or encumbrance, or if the funds in your account are not immediately available for completing transactions,
- If the transfer would go over the credit limit on your overdraft line,
- If you, or anyone you allow, commits any fraud or violates any law or regulation,
- If any electronic terminal, telecommunication device or any part of the electronic fund transfer system is not working properly,
- If you have not properly followed the instructions for using FNB Online Banking,
- If circumstances beyond our control (such as fire, flood, or improper transmission) prevent the transaction, despite reasonable precautions taken by us,
- If FNB Online Banking was not working properly, and you were aware of the malfunction when you began the transaction or
- If the FNB Online Banking system is temporarily unavailable due to maintenance, security reasons, or other exceptions not specifically mentioned herein.
Limitation of Liability; Indemnification; Arbitration
Notwithstanding any provision to the contrary contained in this agreement, we shall be responsible only for performing the services as expressly provided for in these terms and conditions.
We shall be liable only for losses which are the direct result of our own negligence or intentional misconduct in performing these services. We shall have no liability for failure to perform any services or for any disruption or delay in performing services in the event such failure, disruption or delay is due to circumstances beyond our reasonable control, including but not limited to, failure or disruption of electrical power, computer equipment, telecommunication systems, your internet service provider, or weather conditions. We shall have no liability for any consequential, special, punitive damages, or indirect loss under any circumstances.
Unless otherwise required by law or specifically provided for in this agreement, you agree that neither we nor the service providers shall be responsible for any harm, including but not limited to direct, indirect, special, consequential, and economic damages, resulting in any way from the installation, operation or maintenance of our equipment or software, or internet browser or access software. Nor shall we or the service providers be responsible for any loss, property damage, or bodily harm, whether caused by first national bank of Livingston, its equipment or software, or by internet access or browser providers, or by online service providers, or any agent or subcontractor of any of the aforementioned parties.
Except to the extent that we are liable under these terms and conditions, you agree to indemnify and hold us and our directors, officers, employees, and agents harmless from all claims, demands, judgments, and expenses (including reasonable attorney’s fees) arising out of or in any way connected with the performance of these services. You agree that this indemnification shall survive the termination of these terms and conditions.
The Bank shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by the Bank. No delay or omission on the part of the Bank in exercising any rights or remedies shall operate as a waiver of such rights and remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.
We can change a term or condition of this Agreement by mailing or delivering to you a written notice at least thirty (30) days before the effective date of any change. We do not need to provide you with any prior notice where an immediate change in the terms or conditions of this Agreement is necessary to maintain and restore the security of our system or an account. However, even in these cases, if the change is to be made permanent, we will provide you with a notice of the change with the next regularly scheduled periodic statement that we send you, or within thirty (30) days, unless disclosure would jeopardize the security of our system or an account. Notices mailed or delivered to you under this paragraph will be considered effective if mailed to the most recent address we show for you in either Checking or Savings Accounts records.
You may not assign your rights or duties under this agreement.
If you want to terminate your access to FNB Online Banking services, please call Customer Service at 936-327-1234, 7:30am to 5:30pm CST Monday through Friday. After receipt of your call, we will send a written termination authorization for your signature and return to us. We reserve the right to terminate this service, in whole or in part, at any time with or without cause and without prior written notice. In that event, or in the event that you give us a termination notice, we may (but are not obligated to) immediately discontinue making previously authorized transfers, including recurring transfers and other transfers that were previously authorized but not yet made. We also reserve the right to temporarily suspend this service in situations deemed appropriate by us, in our sole and absolute discretion, including when we believe a breach of the system security has occurred or is being attempted. We may consider repeated incorrect attempts to enter your Access ID or password as an indication of an attempted security breach. Termination of this service does not affect your obligations under this Agreement with respect to occurrences before termination or cooperation after termination.
The laws of the State of Texas shall govern this Agreement and all transactions hereunder, without giving effect to any conflicts of laws, rules or principles that might result in the application of the laws of another jurisdiction. You agree that you have reviewed this Agreement, understand the terms and conditions set forth herein, and agree to be bound hereby.