• Why do I need to update my password and security questions?
  As part of the upgrade, we’re enhancing security. All customers will be prompted to create a new password and select new security questions the next time they log in to Online or Mobile Banking.

• Will I lose access to my Online or Mobile Banking?
  No. You will continue to have full access once you update your password and security questions.

• What happens if I forget to update my login?
  You’ll be prompted to update the next time you attempt to log in. If you need help, contact us at 936-327-1234.

• Will my debit card still work?
  Yes. Debit cards continue to work as usual.

• Why does my monthly statement look different?
  We’ve updated statements with a new, cleaner design that makes it easier to find key information. The content hasn’t changed—just the look.

• Are there any changes to my account numbers or balances?
  No. Your account numbers and balances remain the same.

• I use QuickBooks/Quicken. What do I need to do?
  QuickBooks/Quicken users should have completed a final download before the upgrade. After the upgrade, you’ll need to reconnect your accounts. Intuit services may be interrupted for up to 5 business days. Instructions are available on our upgrade page.

• Will my Person-to-Person (P2P) payments (Venmo, PayPal, Cash App, etc.) still work?
  Yes. Those services are now fully restored. If you experience issues, try resubmitting after reconnecting your online banking.

• Who do I contact with questions or issues?
  Call our Customer Service team at 936-327-1234, Toll Free at 800-324-9279, or send us an email to info@fnblivingston.com