FNB System Upgrade FAQs

  • Why are we upgrading?
    To deliver better uptime, fewer interruptions, and a smoother online/mobile experience—plus a modernized statement design.

  • When is it happening?
    Sept 5th through Sept 8th. Branches will be closed Saturday, Sept 6th, however, our Call Center will be open from 8 AM to 12 PM that day to assist you—just dial 936-327-1234. 

  • What can I do during the upgrade?
    View balances & transaction history only on your app and online banking. Transfers, deposits and Bill Pay will resume on Monday, September 8th.

  • Will my debit card work?
    Yes.  Your debit card will remain active.

  • Will I be able to do transfers and make mobile deposits during this time?
    No. Submit any transfers or mobile deposits before 5 PM on Sept 4th.

  • Will I still be able to export my account information?
    Yes—you can export your transaction history and account reports as usual—but please note that during our view-only window (Sept. 5th through Sept. 8th), export functions will be temporarily unavailable. To ensure you have any needed records, we recommend downloading or exporting your reports before 5 PM on Thursday, Sept. 4th. Once full-service returns Monday morning, you’ll regain the ability to export in PDF or CSV formats. 

  • Will my account or routing numbers change?
    No—everything remains the same.

  • Do I need to do anything when services return?
    You may be prompted to re-verify your security questions on your next login.

  • What’s new?
    A refreshed, easy-to-read statement layout—and the promise of fewer system outages going forward.

  • Who do I contact with questions or issues?
    Call our Customer Service team at 1-936-327-1234, Toll Free at 800-324-9279, or send us an email to info@fnblivingston.com.